Design of the capable health empowerment tool: Citizens' needs and expectations

Abstract

It is important but difficult for citizens to gain a proper overview of their health-related information. The CAPABLE project aims to create a digital tool that enable citizens to actively utilize their clinical and personal health information to manage medication, improve nutrition, and facilitate health services coordination. 57 participants have participated in various user-centered co-creation activities. A key finding of citizen’s needs and expectations is that citizens are positive about such a tool provided it is easy to use and requires minimal work. Especially, opportunities to collect and utilize already existing digital health information, having access to personalized and relevant checklists and personalized resources, and be able to share health information with health personnel and others according to their own trust and privacy preferences. Involving other stakeholders to ensure integration with other systems is of principal importance to fulfil citizens’ expectations of integration and automatization.