Towards Inclusive Identity Management
Peer reviewed, Journal article
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Original versionIdentity in the Information Society. 2010, 3 (3), 515-538. 10.1007/s12394-010-0075-6
The article argues for a shift of perspective in identity management (IDM) research and development. Accessibility and usability issues affect identity management to such an extent that they demand a reframing and reformulation of basic designs and requirements of modern identity management systems. The rationale for the traditional design of identity management systems and mechanisms has been security concerns as defined in the field of security engineering. By default the highest security level has been recommended and implemented, often without taking end-user needs and accessibility issues into serious consideration. The article provides a conceptual framework for inclusive IDM, a brief overview of the regulatory status of inclusive IDM and a taxonomy of inclusive identity management methods. Several widespread IDM approaches, methods and techniques are analyzed and discussed from the perspective of inclusive design. Several important challenges are identified and some ideas for solutions addressing the challenges are proposed and discussed.