• Best Practice for Inclusive Journey Mapping and Diversity in User Participation 

      Halbach, Till; Fuglerud, Kristin Skeide; Schulz, Trenton (Lecture Notes in Computer Science;14020, Chapter, 2023)
      This work investigates how co-creation workshops, in which user journeys and personas are developed jointly with workshop participants, can be made as inclusive as possible for a wide range of participants and thus personas ...