• Co-creating Persona Scenarios with Diverse Users Enriching Inclusive Design 

      Fuglerud, Kristin Skeide; Schulz, Trenton Wade; Janson, Astri Letnes; Moen, Anne (Peer reviewed; Journal article, 2020-07-10)
      In this article, we will examine personas as methodological approach and review some critiques about how its use may omit or stereotype users with disabilities or even restrict user involvement. We review previous persona ...
    • Comparison of Contextual Importance and Utility with LIME and Shapley Values 

      Främling, Kary; Westberg, Marcus; Jullum, Martin; Madhikermi, Manik; Malhi, Avleen Kaur (Journal article; Peer reviewed, 2021)
      Different explainable AI (XAI) methods are based on different notions of ‘ground truth’. In order to trust explanations of AI systems, the ground truth has to provide fidelity towards the actual behaviour of the AI system. ...
    • Stakeholder Journey Analysis for Innovation: A Multiparty Analysis Framework for Startups 

      Hannay, Jo Erskine; Fuglerud, Kristin Skeide; Østvold, Bjarte M. (Peer reviewed; Journal article, 2020)
      When analysing how the information-technological innovation of a startup company is perceived to affect the market, we encountered challenges when using existing customer journey analysis frameworks. In particular, we ...